Refund policy

Return and Refund Policy

Thank you for shopping with Cozfire.

Returns

Unfortunately, we do not accept returns or exchanges for any products or services purchased through our website. All sales are final.

Refunds

We do not offer refunds for products or services that you have purchased from us. Once a purchase is made, it is considered a final sale.

Exceptions

While we do not offer returns or refunds as a standard policy, there may be exceptions in the following situations:

1. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving your order. We will review the issue and may offer a resolution, such as a replacement or store credit, at our sole discretion.

2. Incorrect Orders: If you receive an incorrect product due to an error on our part, please contact us within 7 days of receiving your order. We will work to resolve the issue and may offer a correction or store credit, as deemed appropriate.

Contact Us

If you believe you are eligible for an exception as outlined above or have any questions regarding our Return and Refund Policy, please contact our customer support team at support@cozfire.in.

Please note that our policy may be subject to change without prior notice. It is your responsibility to review our policies periodically for any updates or modifications.

Thank you for choosing Cozfire. We appreciate your business.